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Emploi: IT Service Desk Agents (x3):Amandis

Job description:


IT Service Desk Agents (x3)

   » Brussels
   » Contrat fixe à durée indéterminée
   » Plein temps


Amandis is a professional ICT recruitment partner for leading employers all over the Benelux. 
Our client is located in Brussels and is seeking 3x IT Service Desk Agents to support their internal employees (2x junior profiles + 1x medior/senior profile).

Your responsibilities

   » You will offer internal customers support regarding their hardware & software issues
   » You provide 1st line support via telephone, incoming Emails or web-forms
   » You make the analysis of reported faults and change requests regarding computers and applications.
   » You set your priorities through the use of the Service Management Tool, taking into account ITIL processes.
   » You provide quality and timely communication so that the service levels remain high.
   » You and your team ensure that service targets are achieved.
   » You will call in the help of 2nd and 3rd line support on-time, so that escalations can be prevented.

Votre profil

   » You have previous practice in user support or as a service desk engineer.
   » Good technical expertise of MS Office (2016) or 365, Windows 7 or 10, network essentials, Active Directory, TCP/IP, Exchange, Citrix, ?
   » Not mandatory, but a plus point would be expertise of: VBScript, Windows Server, SharePoint, Microsoft Operations Manager, Cisco routers, ITIL.
   » Good all-round expertise of computer hardware.
   » You can orgaznise your work independently, without losing sight of supporting colleagues
   » You have good communication expertise and you are customer friendly.
   » You speak and write Dutch, French and English to a high standard, for incident logging and user communication

Notre offre

   » A competitive income
   » Meal Vouchers
   » DKV health insurance
   » Training opportunities
   » Long-term career prospects


For more information about this job opportunity, please apply via the StepStone website, or you can send your CV directly to with the reerence MC/SDA/03.

Voir sur la carte


Brussels, Belgique



Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Ander
Company Type Employer
Post Date: 08/10/2018 / Viewed 8 times
Contact Information
Company: Amandis
Contact Email:

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