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Offre: Customer Care Functional Analyst:Amandis

Job description:



Amandis

Customer Care Functional Analyst

   » Diegem
   » Contrat fixe à durée indéterminée
   » Plein temps
   »

Introduction

Amandis is a professional ICT recruitment partner for leading employers all over the Benelux.
Our client was established in the US more than 25 years ago and has delivered impressive growth during this period. The business develops and operates an EDI application for the Supply Chain / Logistics divisions of international corporate clients.
To help grow their European operations (located in Diegem) our client has the need for a Customer Care Functional Analyst to support their European clients and business partners.
The situation is appropriate for candidates with previous practice in a customer support situation for EDI applications (such as VMI and WMS).
Some travel within Europe to visit clients may be necessary, in addition to occasional visits to the US HQ for training.

Vos compétences

As a Customer Care Functional Analyst, you will provide first and second level technical support to European clients.
The situation is responsible for incident analysis, resolution and escalation, pro-active monitoring and documentation. You will also provide guidance to improve customer business performance and processes related to inventory replenishment.
Key tasks and responsibilities include:
   » Act as the customer?s initial point of contact for all support issues.
   » Resolve any incidents and problems that are reported by the user or that are identified via system monitoring.
   » Provide accurate and timely logging of incidents / problems and their resolution in the Support database.
   » Identify customer needs outside of level 1 and level 2 capacity and assign to the appropriate internal team. Follow-up these customer needs to ensure that a satisfactory solution has been found.
   » Monitor the EDI application to pro-actively manage issues and follow identified processes when errors are spotted.
   » Provide instruction and training to clients on new system features or existing features that improve self-service.
   » Assist clients in making adjustments to their system?s configuration variables to match their changing business needs.
   » Participate in supplier and distributor set up, including data exchange and testing, internal operational tasks, mass data manipulation and validation.
   » Provide on-site training session for new clients.

Votre profil

   » 3-5 Years? of practice in client service or technical customer support for an EDI application (Supply Chain applications would be a plus).
   » knowledge of EDI, VMI and/or Supply Chain processes is preferred.
   » Prior practice in training customers on application software including conducting training webinars or one-on-one customer training sessions.
   » Knowledge of database systems (eg SQL).
   » A detailed knowledge of Excel is compulsory.
   » Data migration, management or manipulation practice
   » Strong analytical mindset and attention to detail,
   » Fluency in English and French . Additional European languages are an asset.
   » Willing to work flexible hours

Notre offre

   » Competitive income package (fixed income + company car + meal vouchers + pension + health insurance ?)
   » An opportunity to develop your career within a friendly, dynamic and prosperous organization.
   » You will receive broad training and guidance to develop your knowledge of the application, increasing your job responsibilities as your competence grows.

Intéressé?

If you are looking for a career opportunity within a growing and prosperous international company, please apply via the Stepstone website or you can send your CV to: michael.cookson@amandis.be with reference MC/CCFA/SS

Voir sur la carte

Lieu

Amandis
Grensstraat 7, 1831 Diegem, Belgique

appliquer

Skills:

Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
Employment type:
Salary: Unspecified
Degree: Unspecified
Experience (year): Unspecified
Job Location: Ander
Company Type Employer
Post Date: 08/10/2018 / Viewed 8 times
Contact Information
Company: Amandis
Contact Email: michael.cookson@amandis.be


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